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Through implementing vehicle committees, the City Utilities of Springfield, Mo., increased communication with its field crew and improved driver satisfaction, leading to a higher level of trust and crew engagement.
Read More →Written procedures are critical for liability purposes, providing support to the governmental agency in lawsuit-related issues. Fleets identify best practices and steps in creating fleet policy.
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Discover best practices and bright ideas for fuel management.
Read More →Underutilization can result in wasteful fleet spending. Fleets must ensure all vehicles are being properly utilized to save on costs.
Read More →One of the best practices fleets have found useful in improving operations and customer satisfaction is regular customer feedback, which can be as simple as informal conversations or observations.
Read More →By capturing and benchmarking metrics, a fleet manager can demonstrate the fleet’s improved performance.
Read More →Leadership and management strategies include maintaining open communication with staff and staying up-to-date in the industry.
Read More →Communication is a vital aspect of fleet operations. Regularly scheduled meetings and newsletters are just a few ways to keep staff in the loop.
Read More →Be proactive—make preventive maintenance (PM) a priority and budget for it accordingly to prevent more expensive repairs down the line.
Read More →Privatizing the auto parts operation and offering technicians a salary increase based on ASE certifications are a few ways fleets can improve shop operations.
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