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A customer satisfaction survey can allow a fleet management team to improve problem areas and establish benchmarks for customer service. Do some research before starting.
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Whether constructing a new facility, retrofitting a parts department, or initiating a vehicle replacement cycle, completing major, capital-intensive ventures involves three critical phases: planning, execution, and evaluation.
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While utility vehicle maintenance may be similar to that of small on-road vehicles, the fact that utility vehicles go off-road leads to some differences. Manufacturers weigh in on maintenance best practices.
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New fleet technologies are resulting in improved technician productivity and vehicle health. Find out the technologies and updates changing the way technicians work.
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A mid-January flood damaged about 160 State of Oregon Department of Administrative Services (DAS) vehicles in Salem. DAS Fleet Manager Brian King talks about staff attempts to save newer vehicles during the flood and efforts to improve asset protection in the case of future catastrophes.
Read More →When the time comes to put a safety program in place or enforce the one you currently have, start with drivers -- they can have a huge impact on fleet cost.
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Managing vehicles and maintenance shops across an entire state by require different methods than those of a localized fleet. Two state fleet managers discuss right-sourcing and outsourcing.
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After analyzing various options, Washtenaw County decided to outsource maintenance of its light-duty fleet. Not only was it the best projected option, but actual costs are coming in at lower than estimated costs.
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Right-sourcing, or finding the right balance of in-house maintenance services, outsourced services, and even insourcing, is the best way to stay competitive and cost-effective. Find out how the City of San Diego right-sourced for a cost-effective fleet.
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Small fleets, often with a wide range of vehicles and equipment and a small staff, have their own considerations for maintenance. Four small fleets discuss their right-sourcing techniques.
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