The City of Greenville, S.C., moved into a new fleet maintenance facility in October 2017, moving all fleet shop equipment with no interruption in service.
The new facility replaces a 60-year-old building. The upgraded site is part of a 22-acre Public Works campus, which cost $20 million. Of that, the fleet maintenance facility cost about $8 million.
“Our new facility is so unique and special to each of our team members because they were the ones who designed it, so to say they like it would be an understatement,” said Scott McIver, CPFP, fleet manager. “We love our creation and have really taken to the ownership of facility because we have put so much of ourselves into it.”
The shop is divided into three sections: heavy/commercial repair, automotive repair, and administration/parts. The heavy repair side has five pull-through bays so each technician gets two working bays, with one of those bays having access to a 10-ton overhead gantry crane. The automotive side has four pull-through bays with lifts and flat areas for each technician. Finally, the administrative/parts section has four offices, a conference room, a break room, and a fully stocked NAPA IBS store.
The shop also houses a quick service lane, designed like a car dealership.
“Our customers can pull in out of the weather and relay their concerns right to the service writers. If the complaint can be handled in 30 minutes or less, the customer can wait in our customer lounge, and if the repair will be more extensive, we can offer a loaner out of our motor pool,” McIver said.
The new facility houses 18 team members, including 11 technicians, 2 NAPA IBS employees, and five administrative staff members. It is used to maintain 710 pieces of equipment, ranging from electric motorcycles from the Police Department to Class 7 and 8 tractor trailers and construction and agricultural equipment.
The Greenville fleet was awarded the No. 1 mid-size fleet among the Leading Fleets in 2017.