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Through use of its fleet software program, fleet advisory committee, and support of qualified staff members, the Town of Castle Rock, Colo., has maintained a 95-percent customer satisfaction rating.
Read More →COVINGTON, KY - The City of Covington reports positive customer service results after switching to a new online vehicle maintenance tracking system for its fleet assets, according to Fleet Manager Warren Van Overbeke.
Read More →NEW YORK - A report from the New York City Mayor’s Office of Operations includes recommendations estimated to save $71 million in fleet costs in four years by streamlining city fleet management, centralizing operations, cutting fuel use, and decreasing fleet size, among other measures.
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Conducting customer service surveys and using the results to address customer concerns is just one way to improve user satisfaction.
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Deputy director of the City of San Diego’s Fleet Services Division and Government Fleet’s 2010 Public Sector Fleet Manager of the Year, John Alley credits his employee and leadership teams with the success of a three-year effort that dramatically restructured the City’s fleet operations.
Read More →One of the best practices fleets have found useful in improving operations and customer satisfaction is regular customer feedback, which can be as simple as informal conversations or observations.
Read More →Providing the best customer service possible should be your fleet’s No. 1 priority. Best practices include showing respect for others, demonstrating integrity, and working as a team to achieve common goals.
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