ATCO, N.J. – Arsenault Associates, a provider of vehicle maintenance management software solutions, has introduced Customer Management, a new software module for Arsenault’s Dossier Maintenance Software. Customer Management (CM) helps manage shops that serve outside customers as well as their own fleets. CM is available as an option in the Platinum edition of Arsenault’s Dossier software, a fleet maintenance management product. CM helps the fleet maintenance department control, track, and report on external customer fleets for-profit or contract maintenance purposes, or it might apply to a second or more fleet of vehicles or equipment operated by different departments under the same corporate umbrella or government agency, but maintained in the same fleet maintenance shop. An example is a shop that maintains its own fleet of delivery trucks, a fleet of utility trucks operated by the county road department, and a third fleet of buses operated by the regional school system. CM enables shop managers to enter vehicles into the system and assign them to a particular fleet customer. Shop managers can produce quotes and invoices for each fleet customer. Each customer has a separate file that includes contact and billing information. Accounts can be assigned their own unique billable labor rates, parts markups or discounts, and billing terms. CM begins the process with a formal quote that can be printed, faxed, or e-mailed to the customer for review and approval. When the customer approves the quote, a mouse click converts that approved quote to an active repair order. Additional work can be added to the initial quote as work progresses, if necessary. When work is complete, CM produces the repair order in the form of an invoice to be printed, faxed, or sent to the customer by e-mail from within Dossier. Open quotes are displayed on Dossier’s Daily Reminder feature to track pending customer work, and unpaid invoices are tracked and reported for better control of receivables. CM can produce reports on quotes, approved or not, and invoices paid or unpaid. Dossier also produces reports such as equipment due or overdue for preventive maintenance, individual unit repair and cost histories, and a complete set of important fleet management reports and more. Using CM as a value-added service can help attract and retain customers in maintenance-for-profit shops. It also satisfies the need to accurately track and report costs for internal fleet customers within an organization. Arsenault’s Dossier software Dossier is available in Silver, Gold, and Platinum editions to suit a fleet’s requirements. Dossier is also available as 24/7 Fleet Online ASP, a version accessible over the Web.
Arsenault Introduces Customer Management Module for Dossier
ATCO, N.J. – Arsenault Associates, a provider of vehicle maintenance management software solutions, has introduced Customer Management, a new software module for Arsenault's Dossier Maintenance Software.

More Operations

Costs, AI, EVs, and Sales in Government Fleet | GovCast Shorts
On the go and want a snapshot of our top industry news? Check out Government Fleet's new video short of what's been happening.
Read More →
A Practical Approach to Fleet Cost Analysis in Government Operations
Government fleets face a distinct set of challenges that make cost analysis both more difficult and more critical.
Read More →
Vote Now for the Public Fleet Hall of Fame
Fleet professionals can now vote for the 2026 inductees of the Public Fleet Hall of Fame. Anyone affiliated with the public fleet industry, including fleet professionals, fleet technicians, or other staff members, and suppliers, can vote.
Read More →
Finding Your People | The Fleet Breakroom
Why the fleet community matters, how it helps with education and support, and why asking questions can save you more trouble than you think.
Read More →
Women in Fleet, Salary Trends, AI, and More| The March Dispatch
In this monthly lookback, we’re talking about Women’s History Month coverage, the latest Government Fleet salary data, how fleet leaders are dealing with nonstop change, and more.
Read More →
Safety by Design: Power and Protection in the Freightliner 114SD Plus
Safety and productivity go hand-in-hand on today’s vocational jobsites. The Freightliner 114SD Plus combines advanced driver-assist technologies with proven reliability to keep crews moving constantly from start to finish. Learn how safety by design can protect your team, reduce risk, and maximize uptime.
Read More →
Isuzu Launches New Premium Body Program with Aebi Schmidt called Advantic
Isuzu and Aebi Schmidt launched a new body program that offers dealers preconfigured, work-ready trucks to streamline upfitting and reduce delivery times.
Read More →
How Dash Cams Reduce Risk and Deliver Clear ROI for the U.S. Public Sector
For government agencies, dash cams have moved from a nice-to-have to a necessity—not just for public safety, but also for operational efficiency and cost savings. Download the full report today for insights from fellow public sector leaders on how dash cams are reducing risk, lowering premiums, and delivering clear ROI.
Read More →
2026 Government Fleet Salary Study: Pay Holds Strong as Workforce Pressures Mount
Government fleet managers report steady salary growth and expanding responsibilities, but an aging workforce, technician shortages, and rising technology demands are creating new long-term challenges.
Read More →
Last Chance: 2026 Public Fleet Hall of Fame Nominations Close Today
Do you know a fleet leader who has made a lasting impact on the industry? Nominate this fleet professional for the 2026 Public Fleet Hall of Fame.
Read More →
