Blog Post
Technology & Customer Service
Even though technology can put a barrier between a fleet department and its customers, it can also exponentially improve customer service.
MANAGING PUBLIC SECTOR VEHICLES & EQUIPMENT
Thoughts and observations on news, events, ideas, and products related to government fleet management.
Even though technology can put a barrier between a fleet department and its customers, it can also exponentially improve customer service.
Some people are self-motivated, but most of us require a push to keep going. That push usually comes in the form of beating others at something.
There are growing pains with transitioning to new forms of transportation, but for users, expanding mobility options have been a positive development.
Everyone seems to want young, fresh-out-of-school technicians or those with years of experience, but it may be time to open recruitment to those seeking career changes.
At GFX, the biggest companies providing vehicles, services, and technologies to the industry are literally in one giant room. Walk 10 steps away and learn something new.
Larger fleets often have staff members who can specialize in specific areas. Smaller fleets, on the other hand, don’t have the luxury of employing these specialists.
Leaders have to balance the needs of every group with the funding and resources available. Fleets often aren’t on the priority list.
Nudging is often unavoidable — when you ask someone to make a choice, how you frame it and the context around it help guide decisions.
A safety policy alone can be passive and easy to ignore. Fleet organizations often take additional steps in order to enforce their policy.
How do you explain that saving $2 per ride adds up, when department heads care more about staff members being able to do their jobs?
