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Operationsby Doug KeeneJanuary 1, 2006

Customer Service – Fleet Style

Providing the best customer service possible should be your fleet’s No. 1 priority. Best practices include showing respect for others, demonstrating integrity, and working as a team to achieve common goals.

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Operationsby Cheryl KnightJanuary 1, 2006

Portland Outsources Motor Pool without Sacrificing Mobility

Outsourcing the motor pool fleet is expected to save the city of Portland $30,000 each year in operating costs, maintenance, and fuel costs. Hybrids comprise half the carsharing vehicles being utilized.

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Procurementby Christopher D. Amos, CAFMJanuary 1, 2006

Fleet Standardization: Pros and Cons

What is gained in simplified fleet operation and maintenance can be lost from decreased competition, unless you’re careful.

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Operationsby Paul DexlerNovember 1, 2005

Doing More for Less: Increasing Fleet Efficiency

Midwest City, Oklahoma, shares a problem with many government fleet operations. Management wants fleet to do more, but provides fewer resources. Fleet Services Manager Craig Davis has accomplished both goals.

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Operationsby StaffNovember 1, 2005

King County Works with Fleets to Remove Mercury Danger

Washington state’s King County has created a reclamation program to remove mercury switches from out-of-service fleet vehicles. Removal is fairly easy to accomplish and takes between 30 seconds and five minutes to complete.

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Remarketingby Janis Day Christensen, CAFMNovember 1, 2005

Alternative Remarketing Channels for Government Fleets

Fleets are exploring non-traditional remarketing channels, such as online auctions, as they try to squeeze higher residual values while operating under the strains of reduced budget dollars and declining internal resources.

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Operationsby StaffNovember 1, 2005

Gainesville Fleet Manager ‘Out-Tasks’ Accident Management

Running your department like a business means always looking for efficiencies. To operate more efficiently, Milton Reid, director of fleet management for the city of Gainesville, Fla., outsourced accident management.

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Operationsby Doug Weichman, CAFMNovember 1, 2005

Palm Beach County Uses Co-Op Purchase Agreement to Reduce Fuel Costs

Fuel-pricing contracts and site services offer creative ways to conserve resources and cash for the Florida county’s Fleet Management Division and its customers. A fuel co-op purchase agreement with weekly pricing offers substantial savings.

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Operationsby Fred DeBonoNovember 1, 2005

How to Prevent Total Fleet Privatization

An in-house fleet management presence is required to run an efficient, cost-effective fleet that also meets the needs of drivers and customers. It is invaluable to have someone on the inside who “really knows the business.”

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Operationsby Christopher D. Amos, CAFMNovember 1, 2005

Pros and Cons of Outsourcing Tire Service

Fleet managers often face difficult choices in their efforts to provide quality customer services cost-effectively. Paraphrasing Shakespeare’s Hamlet, this choice often takes the form of “To outsource or not to outsource, that is the question.”

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