Study Reveals Ongoing Challenges Faced by Fleet Managers

A recent study, titled "The State of Fleet Management: Insights on Priorities for Today's Fleet Managers," conducted by the J. J. Keller Center for Market Insights, sheds light on the ongoing challenges faced by fleet managers in the transport industry. The study, based on a survey conducted in February 2023, highlighted significant shifts in fleet managers' priorities over time.

Shift in Priorities Related to the Fleet

The study revealed a notable 39% increase in the number of fleet managers prioritizing the safe and correct operation of specific vehicle types by their drivers compared to the previous year. Regarding identification of vehicle damage and non-compliance, fleet managers were found to place a higher emphasis on quickly identifying vehicle or trailer damage and non-compliance, as compared to the previous year with a 24% jump. 

Additionally, the value placed on having all driver files consolidated in one place has increased by 13%, enabling fleet managers to easily demonstrate compliance. In 2022 this was at 22% rising to 35% in 2023. 

Emphasis on Regulatory Awareness

The study highlighted the growing importance of regulatory awareness for fleet managers. Approximately 42% of fleet managers consider staying informed about regulatory changes as a key element of compliance with the Federal Motor Carrier Safety Administration.

Fleet managers encounter various challenges in their role, including:

• Compliance and Rule Changes: Managing compliance and staying updated with rule changes are cited as significant challenges. Navigating the complex regulatory landscape, which includes OSHA, FMCSA requirements, and various state, city, and county guidelines, is particularly demanding.
• Continuous Compliance with Vehicles: Maintaining continuous compliance with all vehicles poses a significant challenge for fleet managers.

A Priority for Driver Knowledge and Skills

Improving the knowledge and skills of drivers is a top priority for fleet managers. The study identifies key areas for improvement, including:

• Safe and Correct Operation of Vehicle Types: 62% of respondents consider the safe and correct operation of specific vehicle types as the highest priority, marking a substantial 39% increase compared to the previous year.
• Injury Prevention and Accident Response: Other important driver knowledge and skills identified include preventing injuries while working and driving (28%), knowing appropriate actions to take in the event of an accident (27%), and avoiding distracted driving (26%).

Support for Continuous Learning

While 63% of fleet managers believe their companies predominantly or entirely emphasize continuous learning, the study reveals that 37% of respondents expressed dissatisfaction with the level of support they receive.

As the risk of "nuclear verdicts" and FMCSA audits continues to increase, fleet managers are expected to prioritize staying up-to-date with regulatory requirements and enhancing driver knowledge and skills. The insights provided in the study can facilitate discussions among industry stakeholders, helping them understand fleet managers' priorities and constraints while offering support for their ongoing success.