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Customer Service –Fleet Style

Providing the best customer service possible should be your fleet’s No. 1 priority. Best practices include showing respect for others, demonstrating integrity, and working as a team to achieve common goals.

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How to Right-Size Your Motor Pool

Too many vehicles mean an underutilized fleet and unnecessary cost. Too few vehicles or the wrong type of vehicle leads to unhappy customers. Right-sizing a motor pool requires more than simply guessing a ballpark figure.

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Why Fleet Resale Proceeds Should Not be Returned to the General Fund

A fleet with a vehicle replacement fund to which resale proceeds are returned makes the fleet manager more accountable for the disposal of surplus vehicles and equipment. It is in the fleet manager’s best interest to maximize resale proceeds to offset the cost of new vehicles. However, when resale dollars are returned to the general fund, it can make the fleet manager ambivalent to the resale process. Here are five reasons why it is not a good idea to return resale proceeds to the general fund.

Article

Pros and Cons of Outsourcing Tire Service

Fleet managers often face difficult choices in their efforts to provide quality customer services cost-effectively. Paraphrasing Shakespeare’s Hamlet, this choice often takes the form of “To outsource or not to outsource, that is the question.”

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How to Prevent Total Fleet Privatization

An in-house fleet management presence is required to run an efficient, cost-effective fleet that also meets the needs of drivers and customers. It is invaluable to have someone on the inside who “really knows the business.”

Fleet FAQ

Midwest Area Sales Manager, Public Sector

Amin Amini from Verizon Connect

Midwest Area Sales Manager, Public Sector

https://www.verizontelematics.com/
Chief Operating Officer

Jack Firriolo

Chief Operating Officer

http://www.merchantsfleetmanagement.com/
Senior Vice President and General Manager

Bernie Kanavagh from WEX

Senior Vice President and General Manager

https://www.wexinc.com
Executive Vice President of eDriving

Ed Dubens

Executive Vice President of eDriving

https://www.edriving.com/fleet/products-and-services/