MANAGING PUBLIC SECTOR VEHICLES & EQUIPMENT
Joseph Holman, chairman emeritus of Holman Enterprises, passed away on Dec. 12. He was 93.
A group of Cat dealers is launching Rig360, a network of independent service centers that provides fleet managers and truck owners with bumper-to-bumper truck service options.
General Motors' Customer Care and Aftersales division has launched the GM Collision Repair Network with Mitchell International Inc. to improve customer satisfaction and drive repair work to the dealers and independent shops who participate.
BMW's finance arm has launched a new vehicle subscription service that provides users with unlimited access to certain BMW vehicles for a monthly price across two tiers that includes maintenance, insurance, and roadside assistance.
Hyundai Motor America and Genesis Motor America have begun the process of selecting dealers to operate 100 stand-alone Genesis stores, which would be built out over the next three years, according to the company.
Volvo will offer its owners in Seattle several concierge services through a smartphone app to fill the fuel tank or have the vehicle washed while the vehicle would be parked.
Ford is launching the Commercial Vehicle Center dealer program that will replace the Business Preferred Network (BPN) and offer improved service, better parts availability and a new loyalty program, Ford announced.
Chevrolet has introduced its 2017 Bolt EV in California and Oregon, and will begin shipping it to dealers in other states starting in February. It will arrive in 50 states by September, according to General Motors.
Hyundai will offer a subscription-based approach to vehicle ownership with its 2017 Ioniq Electric sedan that will allow customers to acquire the vehicle for a fixed monthly fee that covers all costs of ownership, Hyundai announced ahead of the Los Angeles Auto Show.
The percentage of dealer service visits relating to recalls reached 16 percent in 2015 for at least a six-year high, yet satisfaction among those customers is also rising, according to a J.D. Power study.