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GM Sets Up Collision Repair Network

General Motors' Customer Care and Aftersales division has launched the GM Collision Repair Network with Mitchell International Inc. to improve customer satisfaction and drive repair work to the dealers and independent shops who participate.

BMW Debuts Subscription Service

BMW's finance arm has launched a new vehicle subscription service that provides users with unlimited access to certain BMW vehicles for a monthly price across two tiers that includes maintenance, insurance, and roadside assistance.

Genesis Unveils Plan for Dealer Network

Hyundai Motor America and Genesis Motor America have begun the process of selecting dealers to operate 100 stand-alone Genesis stores, which would be built out over the next three years, according to the company.

Ford Relaunches Commercial Vehicle Dealer Program

Ford is launching the Commercial Vehicle Center dealer program that will replace the Business Preferred Network (BPN) and offer improved service, better parts availability and a new loyalty program, Ford announced.

Chevrolet Rolling Out Bolt EV in Waves

Chevrolet has introduced its 2017 Bolt EV in California and Oregon, and will begin shipping it to dealers in other states starting in February. It will arrive in 50 states by September, according to General Motors.

Hyundai Offers Subscription-Based Vehicle Ownership

Hyundai will offer a subscription-based approach to vehicle ownership with its 2017 Ioniq Electric sedan that will allow customers to acquire the vehicle for a fixed monthly fee that covers all costs of ownership, Hyundai announced ahead of the Los Angeles Auto Show.

Recall Customer Satisfaction Increases

The percentage of dealer service visits relating to recalls reached 16 percent in 2015 for at least a six-year high, yet satisfaction among those customers is also rising, according to a J.D. Power study.

Wondries Fleet Stocked 1,500 Crown Vics

Staff members from the Wondries Fleet Group in Alhambra, Calif., talk about selling their last 1,500 Crown Vics, the most popular vehicles sold on the national contract, and one of the biggest frustrations in government fleet sales.