Equipment

Certification Success Helps Rochester Fleet ‘Tell Its Story’

The City of Rochester, N.Y., Equipment Services team earned Certified Fleet Management Operation (CFMO) status with a nearly perfect score — 97 percent. The achievement validates the fleet’s industry competitiveness.

October 2011, Government Fleet - Feature

by Cindy Brauer - Also by this author

The Equipment Services team consists of: (standing left to right) Michael Quattrone, James Billitier, Jenelle Dunn, Marlene Davidson, Frank O'Hare, Gary O'Donnell Jr., and Scott Corser, (sitting left to right) Lakshmi Kasturi Rangan, Lynne Kita, Lisa Smith, and Amanda Smith. Not pictured are Richard Haynes and John Pecora.
The Equipment Services team consists of: (standing left to right) Michael Quattrone, James Billitier, Jenelle Dunn, Marlene Davidson, Frank O'Hare, Gary  O'Donnell Jr., and Scott Corser, (sitting left to right) Lakshmi Kasturi Rangan, Lynne Kita, Lisa Smith, and Amanda Smith. Not pictured are Richard Haynes and John Pecora.

At a Glance

During the CFMO certification process, the City of Rochester, N.Y., Equipment Services Division:

    • Created a leadership team to manage the process.
    • Involved every staff member.
    • Reviewed in depth each operational activity.
    • Wrote policies and procedures for every fleet function, including preventive maintenance and utilization.
    • Developed a detailed business plan.
    • Celebrated every achievement, no matter how small.

      We're better, cheaper, and faster." This operational refrain underpins the story of the Equipment Services Division for the City of Rochester, N.Y. It's a story the division team tells, in part, to compete with private sector companies that seek the City's business.

      The fleet operations team recently earned a valuable validation of its story to relate to senior management, customers, the public, and most critically, City officials who make budget and privatization decisions.

      The Equipment Services Division achieved Certified Fleet Management Operation (CFMO) status with the program's highest-ever score: 193 - or 97 percent - of a possible 200.

      A recognized industry standard (See sidebar GFMA: Certifying Public Sector Fleet Standards), CFMO certification benchmarks fleet practices against private sector companies with which the public sector group competes most directly, according to Jim Wright, associate director of the Government Fleet Management Alliance (GFMA), the CFMO administering organization.

      "The certification process sets very stringent standards based on industry best practices," Wright said. "If a public sector fleet meets the certification standards, it can compete head-to-head against the private sector."

      Team Takes On the Challenge

      The division began the certification process - an intensive self-audit against 120 specific best-practice criteria - in 2008. The approach taken was a true team effort. A leadership team with representatives from each operational area was assembled. Each team member was responsible for one or more target areas - goals and objectives. Each kept a three-ring binder detailing and recording the process and individual roles.

      The team drilled down to the smallest details of each certification criteria, organized into 15 performance standards and covering all aspects of fleet management. Policies were written for every single piece of the certification. Key performance indicators, no matter how small, were tracked via a form the team devised to capture the data.

      The certification initiative was the culmination of a concerted effort to improve the division's service and efficiency, an effort­ "driven and supported by the Office of the Commissioner of Environmental Services," said Chris Wagner, the City's director of operations. "It was truly a team effort, and everyone on the team should be proud of this accomplishment."

      Comment On This Story

      Name:  
      Email:  
      Comment: (Maximum 10000 characters)  
      Leave this field empty:
      * Please note that every comment is moderated.

      FleetFAQ

      Fleet Management And Leasing

      Jack Firriolo from Merchants will answer your questions and challenges

      View All

       

      Public Fleet Tracking And Telematics

      Amin Amini from Verizon Connect will answer your questions and challenges

      View All

       

      Fuel Management

      Bernie Kanavagh from WEX will answer your questions and challenges

      View All

       

      Recent Topics

      We are in the middle of standardizing PM process with all of our technicians. And I'm asking if anyone has a standard pm checklist for...

      View Topic

      Is a bachelor's degree truly necessary in order to become a fleet manager, or does achieving certification as a CAFM or equivalent carry...

      View Topic

      Fleet Documents

      1134 Fleet Documents (and counting) to Download!

      Sponsored by

      Vehicle pricing discounts on specific vehicles offered by the automakers.

      Read more