Spec’ing a medium-duty truck is a complicated process that requires hundreds of decisions and choices, with each potentially impacting another. It is a science to achieve the balance between over-spec’ing and under-spec’ing a truck.
10 Disadvantages to Using an Upfitter Service Level Agreement
Standardized delivery timelines stipulated in an SLA can create unrealistic expectations. Also, the relationship can become transactional in nature, with a risk of damaging the relationship if there are penalties for missed metrics.