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Customer Satisfaction

Chevin to Launch 2015 Customer Survey

Chevin Fleet Solutions is aiming to beat the 93% satisfaction rating achieved in its own customer survey last year as it prepares to carry out the 2015 equivalent.

Recall Customer Satisfaction Increases

The percentage of dealer service visits relating to recalls reached 16 percent in 2015 for at least a six-year high, yet satisfaction among those customers is also rising, according to a J.D. Power study.