Fleet managers no longer solely "manage" their fleets, they must also manage expectations, communication, and the political realities of their local environment. The most difficult challenge a fleet manager faces is effectively communicating to elected officials the complex issues facing fleet operations. This is a fundamental, yet often neglected, responsibility necessary to be a successful fleet manager. Here's what you need to do.
Bright Ideas: Communication
Monthly e-mail reminders, a communications team, and providing an internal Fleet Web page are just some ways these fleets are improving communication.