The complexities of last-mile logistics create both frustrations and opportunities for companies of all types and sizes. Today’s steady growth of e-commerce and new complexities related to COVID-19 have highlighted clear winners and losers in the market, providing both shippers and outsourced service providers with lessons to be learned. Optimizing the last mile to support the best possible and most cost-effective consumer experience is especially critical during global crises such as COVID-19. Increased sensitivity to service results in companies having to go beyond the conventional transit time and rate optimization offerings that most Transportation Management Systems (TMSs) offer.
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