Combating Misperception with Reality
Today's fleet managers are increasingly scrutinized for every action and for every dollar spent. In this environment, fleet managers are constantly second-guessed by citizens, politicians, and user departments on the efficacy of their policies. This second-guessing is primarily due to misperceptions. Most fleets have not been successful in changing misperceptions because this type of second-guessing continues to be a perennial issue. One exception is the City of Troy, Michigan.