Q. How do you see the market for fuel card services evolving over the coming years in terms of partner programs?
A. I think you see most oil companies focus on what they’re good at...
A. Demand for EV charging is definitely growing. EV sales in the U.S. increased 21 percent from 2016 to 2017, with 26 consecutive months of year-over-year increases. So, vehicle manufacturers naturally are putting a lot more R&D into these models, as we are seeing now in longer travel ranges and higher demand for charging stations. We love to see fleets leaning in to the future, because that demands more of us as suppliers. We see it as a growth opportunity with tremendous innovation and competition. However it shakes out, we obviously want the trusted partnerships we’ve developed with our customers over time to survive this transition many fleets will be making. While issues remain – How do you process an EV charge? How do you invoice it? How do you marry that data stream to your liquid fueling reports, or your telematics data? – WEX is close to being able to deliver a fueling experience at an EV station that’s identical to the experience they get with traditional fuels. That’s our goal: EV charging stations that not only accept WEX Fleet Cards, but protects and reports on the transaction in the way only WEX has been able to over the period of nearly 40 years. EV is available in spots now. The typical early adopters – huge commercial fleets, government agencies and other organizations with mandates – are using it now. We think pervasive, commercial EV charging will be available to commercial fleets anywhere certainly within the decade.
Senior Vice President and General Manager
A. I think you see most oil companies focus on what they’re good at...
A. I think you will get both. It’s going to take a lot of time to change to just one solution...
A. I think down the road everybody probably assumes that we end up in a cardless society...
A. No, not necessarily. It may be more of a partnership opportunity as they start to get more involved in other aspects of the business...
A. Vehicles will always need to be fueled...
A. In these regions, a lot of what we do is following our customers. We are fortunate enough to have a database of more than 300,000 customers...
A. We’re getting it more from the customers. If I manage a fleet and I have a presence in 15 different countries, I have a global fleet manager that oversees it all...
A. Obviously, a partner will have more presence than an individual customer. A fleet is just one entity, whereas a fleet management partner might have 20 or 30 accounts in a given region...
A. We’re starting to see a lot of points of integration, whether that be with data or systems. Telematics devices provide a rich data set that can be utilized in a number of ways...
A. Fleet management was historically built on the foundation of data. The more data you had, and the more you could combine various data sources, the easier it was to gain insight into how your fleet is operating, allowing you to make better decisions...
A. The pace of change today is faster than it’s ever been, and yet slower than it ever will be from this point forward...
A. The single biggest mistake we see is to view parts of your fleet operation independent of each other...
A. There are many things, beyond the obvious, such as developing a written preparedness plan and training your employees to implement it so you protect your vehicles and equipment and identify which employees play essential roles during a disaster...
A. Arriving at work, Fran Fleetkeeper scans a large board with dots on a map. Some of the dots are green. Some are red...
A. Imagine waking up one day to no fuel, damaged roads, and unknown damage to your fleet of 500 vehicles. It’s the ultimate nightmare for a business with any exposure at all to mobility...
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