In the day to day operation on a fleet a fleet manager is often asked to lend their “expert” opinion to a situation. In some cases a fleet manager may not have any more knowledge that the next guy about the best practice for the given circumstance. One tool a fleet manager can use is a fleet policy and procedure manual. I have recently unleashed the 2012 fleet policy and procedure manual on the Town of Jonesborough and found myself defending some of the policies to my subordinates, superiors and customers.
Our P& P manual covers many issues outside of a fleet manager’s wheel house, for instance office safety procedures or fire safety may not be your strong suit. It is important however to give these issues the same attention as the repair process map or the burdened labor rate calculations and be convinced that it is in the best interest of everyone to follow their direction. One of the major revelations I had while writing the manual was the beauty of following. The fire chief was glad to help me out on the fire safety section and the administration office manager was an incredible resource as well. I know that I could not have put as much muscle behind the enforcement of some of the finer points of the manual without first being sold on their benefits.