TORRANCE, CA -  Government Fleet Expo and Conference (GFX) is pleased to announced Greg Gray as the keynote speaker for its conference on June 8-10 at the Crowne Plaza Denver International Airport Convention Center.

Gray has worked with numerous federal, state, and local government agencies across the country. In 1994, he co-authored the largest customer service training course in U.S. history, a program for the U.S. Postal Service.

During his keynote presentation "Desperately Seeking Service: Getting Your Organization to Look Beyond Satisfaction" on June 8, Gray will hold a discussion on the issue of customer service and what it means for your organizations. He will take you through a series of funny and thought provoking real world service experiences, seen through the eyes of the customer. Gray will explore the subtle messages related to customer service and highlight the most common reasons why customers stop using your services.

In addition, Gray will educate his audience during a breakout session on June 8, about what others "hear" when they listen to you. Studies have shown that when others listen to you, only 7 percent of what they "hear" is words; "93 percent" of what they "listen" to is your tone of voice and body language. His presentation "The 93 pecent Rule: How to Listen to your Customers" takes a look at some common applications and misapplications of "The 93 percent Rule" in personal and professional interaction.

For more information about the 2009 GFX Conference, please visit: www.governmentfleetexpo.com.

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