TAG SEARCH RESULT: Customer Service

1  -  20  of  24

October 16, 2017

Q. The company checks all the boxes on paper. How will I know if they are culturally a good fit for us?

A. Good companies attract and keep good people. You want the account representative you work with today to still be with you tomorrow...

October 16, 2017

Q. What questions should I ask when evaluating technology solutions?

A. If you are assessing these solutions your key considerations should be...

October 16, 2017

Q. What is important to ask about when it comes to customer service?

A. Your contact options should never be limited to an 800 number...

June 29, 2017

GM, MapAnything Partner to Increase Fleet Productivity

General Motors will offer a connectivity service powered by MapAnything, Inc. that combines telematics fleet management and customer relationship management to fleets in a subscription service, GM has announced.

March 7, 2017

GPS Insight Wins Customer Service Awards

GPS Insight won the People’s Choice Stevie Award for Favorite Customer Service, Bronze for Customer Service Department of the Year, and Bronze for Font-Line Customer Service Team of the Year.

December 19, 2016

Colo. City Adds Plows to Reduce Citizen Complaints

The City of Centennial, Colo., is hoping five additional snow plows added to the fleet will boost its citizens’ reviews on snow removal.

November 30, 2016

How Are Your Customer Interactions?

A positive motor pool experience means fleets are providing a streamlined experience for their customers.

November 30, 2016

GM Adds Southeast, West Fleet Sales Regions

General Motors is expanding its sales and service team for commercial and government fleets by appointing regional directors for the Southeast and West regions.

October 20, 2015

Cooper Announces Roadmaster Fleet Service Network

Cooper Tire and Rubber announced its Roadmaster Fleet Service Network that offers 24/7 emergency roadside tire replacement and repair for eligible commercial trucking fleets.

September 4, 2015

Balancing Customer Service & Fleet Goals

Unhappy customers can look for service elsewhere, but sometimes giving customers what they want can lead to poor fleet management.

June 30, 2015

10 Tips for a Successful Open House

A fleet open house is a great public relations tool not just with the public, but also with user departments. Here's how to make sure your open house is successful.

May 5, 2015

8 Ways to Save Time in the Office

Better time management and job organization can help fleet managers work more effectively, which may get them home on time.

January 13, 2015

Dealing With Objections to New Policies

If there is pushback to new policies that fleet implements, how do you convince customers they’re not always right?

November 14, 2012

Guest Editorial: How to Be a Top Public Sector Fleet Manager

Each year, Government Fleet magazine conducts a competition for the Public Sector Fleet Manager of the Year. In reading this year's applications, As a judge, Steve Kibler found a wealth of information regarding best practices that should be shared with every fleet manager.

June 1, 2012

Maintaining Fleet Service Levels in a Shrinking Budget Environment

How does a public sector fleet organization balance the mandates of severe budget cuts with maintaining viable, responsive, and professional services? Oregon's state fleet looks to new approaches, analysis, and relationships.

May 3, 2012

How to Write & Analyze a Customer Satisfaction Survey

A customer satisfaction survey can allow a fleet management team to improve problem areas and establish benchmarks for customer service. Do some research before starting.

September 7, 2011

Customer Departments

Fleets report servicing between one to 22 different customer departments, with Public Works being the most reported fleet customer. GF explores and analyzes fleet's most common clients.

January 10, 2011

Town of Castle Rock Fleet Excels in Customer Service

Through use of its fleet software program, fleet advisory committee, and support of qualified staff members, the Town of Castle Rock, Colo., has maintained a 95-percent customer satisfaction rating.

October 11, 2010

City of Covington Maximizes Customer Service

COVINGTON, KY - The City of Covington reports positive customer service results after switching to a new online vehicle maintenance tracking system for its fleet assets, according to Fleet Manager Warren Van Overbeke.

July 29, 2010

New York City Aims to Save $71M in Fleet Costs

NEW YORK - A report from the New York City Mayor’s Office of Operations includes recommendations estimated to save $71 million in fleet costs in four years by streamlining city fleet management, centralizing operations, cutting fuel use, and decreasing fleet size, among other measures.

Previous||12||

FleetFAQ

Fleet Management And Leasing

Jack Firriolo from Merchants will answer your questions and challenges

View All

 

Public Fleet Tracking And Telematics

Amin Amini from Verizon Connect will answer your questions and challenges

View All

 

Fuel Management

Bernie Kanavagh from WEX will answer your questions and challenges

View All

 

Sponsored by

The vehicle is shipped from a fleet to an upfitter to add equipment. The completed vehicle is then transported back to the customer's location.

Read more