TAG SEARCH RESULT: Customer Service

1  -  20  of  20

June 29, 2017

GM, MapAnything Partner to Increase Fleet Productivity

General Motors will offer a connectivity service powered by MapAnything, Inc. that combines telematics fleet management and customer relationship management to fleets in a subscription service, GM has announced.

March 7, 2017

GPS Insight Wins Customer Service Awards

GPS Insight won the People’s Choice Stevie Award for Favorite Customer Service, Bronze for Customer Service Department of the Year, and Bronze for Font-Line Customer Service Team of the Year.

December 19, 2016

Colo. City Adds Plows to Reduce Citizen Complaints

The City of Centennial, Colo., is hoping five additional snow plows added to the fleet will boost its citizens’ reviews on snow removal.

November 30, 2016

How Are Your Customer Interactions?

A positive motor pool experience means fleets are providing a streamlined experience for their customers.

November 30, 2016

GM Adds Southeast, West Fleet Sales Regions

General Motors is expanding its sales and service team for commercial and government fleets by appointing regional directors for the Southeast and West regions.

October 20, 2015

Cooper Announces Roadmaster Fleet Service Network

Cooper Tire and Rubber announced its Roadmaster Fleet Service Network that offers 24/7 emergency roadside tire replacement and repair for eligible commercial trucking fleets.

September 4, 2015

Balancing Customer Service & Fleet Goals

Unhappy customers can look for service elsewhere, but sometimes giving customers what they want can lead to poor fleet management.

June 30, 2015

10 Tips for a Successful Open House

A fleet open house is a great public relations tool not just with the public, but also with user departments. Here's how to make sure your open house is successful.

May 5, 2015

8 Ways to Save Time in the Office

Better time management and job organization can help fleet managers work more effectively, which may get them home on time.

January 13, 2015

Dealing With Objections to New Policies

If there is pushback to new policies that fleet implements, how do you convince customers they’re not always right?

November 14, 2012

Guest Editorial: How to Be a Top Public Sector Fleet Manager

Each year, Government Fleet magazine conducts a competition for the Public Sector Fleet Manager of the Year. In reading this year's applications, As a judge, Steve Kibler found a wealth of information regarding best practices that should be shared with every fleet manager.

June 1, 2012

Maintaining Fleet Service Levels in a Shrinking Budget Environment

How does a public sector fleet organization balance the mandates of severe budget cuts with maintaining viable, responsive, and professional services? Oregon's state fleet looks to new approaches, analysis, and relationships.

May 3, 2012

How to Write & Analyze a Customer Satisfaction Survey

A customer satisfaction survey can allow a fleet to improve problem areas and establish benchmarks for customer service. Do some research before starting.

September 7, 2011

Customer Departments

Fleets report servicing between one to 22 different customer departments, with Public Works being the most reported fleet customer. GF explores and analyzes fleet's most common clients.

January 10, 2011

Town of Castle Rock Fleet Excels in Customer Service

Through use of its fleet software program, fleet advisory committee, and support of qualified staff members, the Town of Castle Rock, Colo., has maintained a 95-percent customer satisfaction rating.

October 11, 2010

City of Covington Maximizes Customer Service

COVINGTON, KY - The City of Covington reports positive customer service results after switching to a new online vehicle maintenance tracking system for its fleet assets, according to Fleet Manager Warren Van Overbeke.

July 29, 2010

New York City Aims to Save $71M in Fleet Costs

NEW YORK - A report from the New York City Mayor’s Office of Operations includes recommendations estimated to save $71 million in fleet costs in four years by streamlining city fleet management, centralizing operations, cutting fuel use, and decreasing fleet size, among other measures.

June 30, 2010

Bright Ideas: Customer Service

Conducting customer service surveys and using the results to address customer concerns is just one way to improve user satisfaction.

May 11, 2010

Alley Leads a Team Effort

Deputy director of the City of San Diego’s Fleet Services Division and Government Fleet’s 2010 Public Sector Fleet Manager of the Year, John Alley credits his employee and leadership teams with the success of a three-year effort that dramatically restructured the City’s fleet operations.

July 13, 2009

Bright Ideas: Customer Service

One of the best practices fleets have found useful in improving operations and customer satisfaction is regular customer feedback, which can be as simple as informal conversations or observations.

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