Safety & Accident

Kern County Outsources Collision Management

July 2008, Government Fleet - Feature

by Mike Scott - Also by this author

The number of government agencies outsourcing accident management to third parties such as CEI is growing, according to Kathi Croze, national manager of government accounts for the Trevose, Pa.-based organization. One of the more recent is Kern County, Calif., which sought CEI’s services after learning about the success the City of Gainesville, Fla., experienced with "out-tasking" its collision repairs.

"We’ve been serving corporate fleets for 25 years, but third-party collision management is a new concept for government fleets," Croze said. "But once they get started, it doesn’t take long for them to see just how wide-ranging the benefits can be."

Out is the Way In

Collecting money in a case of subrogation is like pulling teeth, said Larry Werts, fleet services manager for Kern County, Calif. While the time it takes to pursue those funds internally can be extremely time-intensive and ultimately not worth the effort, outsourcing that service to an outside vendor could be valuable, Werts said.

"Our goal as a department is to get leaner and meaner," Werts said. He has also outsourced such services as fueling stations and the use of a rental car company in certain cases. "We used to do everything in-house, but labor and training costs make that extremely inefficient."

Werts began outsourcing accident management in May 2007 and is able to put damaged vehicles back on the road in the same or less amount of time it took to secure a bid for a major repair.

Less Time Spent Means More Money Saved

The reason is that CEI enables fleets to avoid the typically weeks-long competitive bidding process. Over the long run, this time savings can amount to triple-digit hours and more than $100,000 in recovered employee productivity.

Instead of seeking and reviewing bids, Werts and his staff receive an e-mail from CEI requiring approval for a repair estimate. They can log onto a secured account to provide their answer.

"We essentially can start the repair process online with a click of the mouse," Werts said. "It allows us to concentrate our time and efforts on other responsibilities such as basic vehicle maintenance and repairs."

Generating analytical reports on accident data is also streamlined, with reports created several times faster than internally produced versions.

This automated system allows governmental agencies to analyze department trends, including data on specific drivers, common or frequent types of accident repairs, and more. It also provides easier management of damaged vehicle photos and all the claim documents necessary in the pursuit of third-party damage claims.

"Outsourcing assures the recordkeeping is up-to-date and accurate," said Werts.

The biggest challenge to outsourcing accident management is getting approval from fleet management superiors, Werts said. Developing a logical plan demonstrates potential short and long-term cost savings will help convince a board to outsource.

"Our board realized accident management is very time- and labor-intensive, so if you can develop a solid request for proposal, it shouldn’t take much time to get them on your side," Werts said.


  1. 1. MAACO AUTO COLLISION [ March 14, 2014 @ 03:36PM ]

    We would be interested in getting on your direct repair shop plain. Please contact me with any thing you may need to make this happen.
    Thank you. Gary Austin

  2. 2. MF AUTO COLLISION [ December 29, 2015 @ 01:03PM ]

    I'm trying find out who I can contact to find out if we can become a direct repair shop for you in the Knoxville tn. area. please contact me via email or call 865-523-7676.
    Thank you Chris Roberts @ MF AUTO


Comment On This Story

Comment: (Maximum 10000 characters)  
Leave this field empty:
* Please note that every comment is moderated.


Fleet Management And Leasing

Jack Firriolo from Merchants will answer your questions and challenges

View All


Public Fleet Tracking And Telematics

Amin Amini from Verizon will answer your questions and challenges

View All


Fuel Management

Bernie Kanavagh from WEX will answer your questions and challenges

View All


Recent Topics

Hi all, we are in the process of reviewing our replacement policy for Fire apparatus. Can anyone offer information on their replacement...

View Topic

City of Houston positions: Mechanic Helper $ 13.53 to $ 14.95 Hourly Mechanic 1 $ 15.68 to $ 17.33 Hourly Mechanic 2 $...

View Topic

Fleet Documents

1106 Fleet Documents (and counting) to Download!

Sponsored by

Employees of a private or public sector organization that are a higher liability risk, based on their driving behavior, for the organization.

Read more