Operations

Toyota Helps Ky. Fleet Reduce Repair Time by 75%

February 16, 2015

Photo courtesy of Louisville Metro.
Photo courtesy of Louisville Metro.

Following a fleet improvement project with Toyota’s Production System Support Center (TSSC), the Louisville Metro (Ky.) fleet has reduced its repair backlog by 37% within two months and repair time by 75%.

“The perception was it took too long to get vehicles serviced,” said Claude Jeffries, fleet supervisor, in a video about the project.

“Before Toyota came in, folks would drop their vehicles off; they would lay payerwork wherever. We didn’t have any idea how many vehicles we had standing on the lot,” said Cathy Duncan, director of facilities and fleet management.

Now vehicles are driven to a vehicle ready line or drop-off area. Technicians began logging what was in the shop and made a visual board for tracking purposes. They cleaned, marked, and labeled areas of the shop.

Repair time has decreased from one month to less than two weeks, Jeffries said.

The project was a result of a citywide goal for fleet improvement, and Duncan believes it should be expanded to other departments.

According to the Metro website, Metro’s fleet consists of 2,600 vehicles and 1,300 pieces of auxiliary equipment.

TSSC is a Kentucky-based non-profit resource for any organization interested in adopting the Toyota Production System to strengthen quality and efficiency. According to the Courier-Journal, the group donated its time and expertise for the three-month project.

The city gave Toyota a Partners in Government Performance and Innovation award for its assistance with the project.

To view a video of the project, click here.

Comment On This Story

Name:  
Email:  
Comment: (Maximum 10000 characters)  
Leave this field empty:
* Please note that every comment is moderated.

FleetFAQ

Fleet Management And Leasing

Jack Firriolo from Merchants will answer your questions and challenges

View All

 

Public Fleet Tracking And Telematics

Amin Amini from Verizon Connect will answer your questions and challenges

View All

 

Fuel Management

Bernie Kanavagh from WEX will answer your questions and challenges

View All

 

Recent Topics

At the City of Kirkwood, charging out direct labor hours is taken very seriously and one of my technicians posed a very good question....

View Topic

Is a bachelor's degree truly necessary in order to become a fleet manager, or does achieving certification as a CAFM or equivalent carry...

View Topic

Fleet Documents

1134 Fleet Documents (and counting) to Download!

Sponsored by

A consortium that works with fleets to implement clean-fuel vehicle solutions, with manufacturers to develop commercialization strategies, and with transit operators seeking new ideas to boost efficiency.

Read more