Operations

Bright Ideas: Leadership/Management

This special issue offers a collection of 150 best practices, proven solutions, and creative new concepts in successful fleet management, gathered from fleet manager surveys, news, and industry coverage. This section focuses on leadership and management strategies.

July 2009, Government Fleet - Feature

by Staff

Click here for full article.

How to Become a Great Fleet Manager

  1. Be a Role Model: Demonstrate confidence, a positive attitude, employ initiative during trying circumstances, and follow through on commitments.
  2. Practice Fairness: Treat everyone equally, applying all shop rules consistently. Acknowledge good work; provide constructive criticism when needed.
  3. Listen Well: Encourage staff to express ideas and concerns. Adopt an open-door policy and hold staff comments in confidence.
  4. Encourage Self-Growth: Incentivize staff to pursue ASE certification and training opportunities.
  5. Resolve Problems Effectively: Find solutions, not blame. Reprimand in private. Continually re-communicate well-defined and clearly stated department goals.
  6. Cultivate Customer Service: Nurture interdepartmental relationships. Listen to user departments to understand their needs, expectations, and objectives. Resolve customer issues in a timely manner. Establish yourself as a resource for your agency.

Leadership Best Practices
Windell Mitchell, retired fleet manager for King County, Wash., and 2008 GF Public Sector Fleet Manager of the Year, promoted the following leadership principles in operating a successful organization:

  • Be inclusive.
  • Keep all lines of communication open.
  • Take action on good leads or advice.
  • Recognize and reward excellence.
  • Maintain consistent standards of fairness and equity.
  • Remain aware of (and respond to) the changing environment.
  • Be willing to take chances.
  • Set high expectations of yourself and others.
  • Stay in the trenches with staff when needed to get the job done.

 

Comment On This Story

Name:  
Email:  
Comment: (Maximum 10000 characters)  
Leave this field empty:
* Please note that every comment is moderated.

FleetFAQ

Public Fleet Tracking And Telematics

Amin Amini from Verizon will answer your questions and challenges

View All

Recent Topics

Does anyone run a University fleet similar to ours? New Jersey City University has approximately 10,000 students, 1000 faculty & staff,...

View Topic

Hi everyone! Just wanted to remind you about fleetDOCs, our library of fleet-related documents. Users can upload any relevant fleet...

View Topic

Fleet Documents

1045 Fleet Documents (and counting) to Download!

Sponsored by

CEO and founder of Mike Albert Vehicle Fleet Management

Read more