Study Recommends 13 Improvements for Boston Fleet

September 13, 2010

BOSTON - A 16-page report of Boston's Central Fleet Maintenance (CFM) outlines 13 recommendations for the Public Works Department to be implemented over 18 months.

According to the city, the report, presented in August and conducted by outside consultant Mercury Associates Inc., documents a number of management and operation challenges facing CFM in seven areas: leadership, organization and staffing, vehicle management and repair, parts management, customer service and relationship management, fleet replacement, and correctly charging departments for their vehicle maintenance.

It provides a roadmap to completing a turnaround of CFM through the implementation of key recommendations, including:

  • the development of standard operating procedures in certain key areas of the department's operations;
  • retraining staff on how to properly utilize the department's management information system;
  • the creation of a streamlined process to service maintenance orders faster;
  • and an analysis to determine the correct rates to charge individual departments for various maintenance requests.

The city released the findings as it fulfilled the top recommendation to hire a new director, Jim McGonagle, to run the garage.

Boston's garage services 1,150 vehicles, not including police, fire, or water and sewer equipment. It has roughly 41 employees, including 22 full-time mechanics, and an operating budget this year of almost $2 million, according to The Boston Globe. Click here to read the Boston Globe article.

Comment On This Story

Comment: (Maximum 10000 characters)  
Leave this field empty:
* Please note that every comment is moderated.


Public Fleet Tracking And Telematics

Amin Amini from Verizon will answer your questions and challenges

View All

Recent Topics

Do you insure your technicians personal tools? Do you have any policies in regards to technicians keeping a personal inventory of their...

View Topic

My agency currently uses live local auction to dispose of surplus assets. We would like to move to on-line. Can anyone give me any...

View Topic

Fleet Documents

1055 Fleet Documents (and counting) to Download!

Sponsored by

Don Kreft, a sales and management executive in the fleet management industry since 1965, served as president/CEO of LeasePlan USA from 1986 through 2000.

Read more