Recall Customer Satisfaction Increases
The percentage of dealer service visits relating to recalls reached 16 percent in 2015 for at least a six-year high, yet satisfaction among those customers is also rising, according to a J.D. Power study.
Consumer Reports Names Top Tire Brands
Consumer Reports has named Michelin as the Best Tire Brand by its tire-testing team. The brands that performed the best after Michelin were Continental, Goodyear and Pirelli.
Toyota Helps Ky. Fleet Reduce Repair Time by 75%
Following a fleet improvement project with Toyota’s Production System Support Center, the Louisville Metro (Ky.) fleet has reduced its repair backlog by 37% within two months and repair time by 75%.