Article

Customer Departments

Fleets report servicing between one to 22 different customer departments, with Public Works being the most reported fleet customer. GF explores and analyzes fleet's most common clients.

September 2011, Government Fleet - Feature

by Staff

Just as any private company, fleets have customers to which they provide services, and the amount and variety of customer departments will determine the mix of vehicles and equipment technicians must be knowledgeable about. While specialized fleets may only service its own department vehicles, general fleet management divisions report up to 22 different customer departments. Public Works is the most commonly reported customer, 65 percent, and the Engineering and Parks departments tied for second place, 58 percent. City fleets have the widest customer base, reporting on average 11 customer departments. County fleets service nine, on average.

Analysis of top customers by agency type shows many of the same customers except for utility fleets, which report top customers such as the Water, Distribution, and Electric departments. Larger fleets report more customer departments than smaller fleets.

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