Bright Ideas: Metrics/Reporting

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What are Metrics?
Metrics is the process of developing objective sets of data to measure how your fleet is doing relative to goals. A metric is a quantifiable and repeatable standard of measurement. Each measurement can be expressed in a discrete number.

Metrics can be used to develop benchmarks, a standard by which progress can be measured against past performance. Benchmarks are trends or comparisons in metrics. Metrics are most valuable when they are compared to another metric or benchmark. By capturing and benchmarking metrics, a fleet manager can demonstrate the fleet’s improved performance.

Electronic Time Cards Decrease Work
Software implementation can substantially decrease the amount of paperwork necessary in tracking jobsite activity and drive hours. Some software programs feature a “wireless time card” that works through modern cell phones. The Chicago Department of Transportation (CDOT) uses this type of software to clock shifts. The electronic time card, displayed as a pull-down menu on the mobile phone screen, lists functions such as “start shift” and “end shift,” “job start” and “job end” — all information previously recorded on paper in the field and turned in by the foremen at shift end.

"Reports, when necessary, should reflect specific information needed to help make suggestions."
—Johnny Briggs, fleet operations manager, McKinney, Texas

"Fairfax County, Va., tracks and reports to senior management all vehicles in service and stocking levels on a daily basis. Use of these metrics has resulted in process improvements."
—James Gorby, fleet director, Fairfax County, Va.