Market Trends Blog

November 16, 2009

The budgetary meltdowns in public sector America have caused significant turmoil for fleet operations. Due to these fiscal shortfalls, the level of scrutiny of internal costs is at a level never seen before, even for fleets with reputations for cost-efficiency and high service levels. Fleet managers are constantly second-guessed on the efficacy of their policies and under tremendous pressure to maintain preexisting service levels despite slashed budgets and reduced staffing.

Tags: budget problems, budget shortfall, cost-cutting, fleet operations

May 18, 2009

Do you service customers or users? If you think this is semantics, then you have the wrong mindset. Promising good customer service is not the same as delivering it. To be successful in today's environment, it is critical to create a shop culture of providing high-quality service that provides an unwavering focus on the internal customer. Raising the bar for customer service starts not with the technicians, but with the fleet manager.

Tags: customer service, fleet operations, service technicians

May 4, 2009

Exemplary fleet managers rise above the level of simply managing day-to-day work and are goal-oriented in all aspects of fleet management. They practice strategic fleet management, which stresses the importance of achieving objectives and the use of metrics to benchmark progress. Metrics analyses will identify inefficiencies and allow you to focus on these specific areas. Whether or not your initiatives are successful in rectifying these inefficiencies will be borne out in subsequent metrics.

Tags: benchmarking, fleet management, Fleet Manager, fleet operations, fleet strategies, management by objective, metrics