February 16, 2009
How do you prove you are doing a good job? You may think you manage a well-run fleet, but do you have the metrics to substantiate this assertion? If your fleet organization can’t quantify its performance to management and politicians, they, most likely, will not appreciate the value of the services provided. Fleet managers must hold themselves accountable. In fact, fleet managers should embrace increased accountability because it will make you a better fleet manager.
Tags: accountability, metrics, service level agreement