Market Trends Blog

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It is Crucial to Over-Communicate

October 12, 2009

The best way to control fleet costs is before the money has ever been spent. Likewise, promising good customer service is not the same as delivering it. When it comes to communicating fleet policy compliance with users and fostering a customer service mindset with your staff, it is important to consistently re-communicate these goals. The secret to success is to communicate and then re-communicate on a regular basis.

Tags: communication tools, fleet costs, fleet policy, user feedback

Author: Mike Antich | Posted @ Monday, October 12, 2009 12:10 PM | » Comments(2)

Policy Exceptions are Lawsuits Waiting to Happen

January 26, 2009

The best managed fleets are those that adhere to a written fleet policy. A common problem is that the fleet manager communicates policy to the users’ managers, but the word doesn’t gets down to the individual drivers and operators. When dealing with driver-related problems, the last thing you want to do is create a new problem in the course of resolving one. The surest way to do so is to make an exception to your fleet’s vehicle and equipment usage policy.

Tags: fleet policy, Policy Exceptions

Author: Mike Antich | Posted @ Monday, January 26, 2009 9:48 AM | » Comments(2)

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AUTHOR BIO

Mike Antich

Editor & Associate Publisher

Mike Antich has been covering the fleet management and vehicle remarketing markets for more than 20 years. During this period, Mike has written or edited more than 4,600 articles on the subjects of fleet management, manufacturer fleet activities, the fleet leasing industry, and vehicle remarketing.

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