September 2009, Government Fleet - Cover Story

Hillsborough County Named #1 Public Sector Fleet – Again!

The Florida county was named the best public fleet in North America for the second year running. For the past three fiscal years, the fleet team has attained a 97-percent overall customer satisfaction rating while reducing operating costs.

By Cheryl Knight

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Hillsborough County, Fla.’s Fleet Management department attained a top industry position as the No. 1 public sector fleet for 2009, as judged by the “100 Best Fleets” program, for the second year running. The County received this accolade as a result of retaining a high level of customer service, implementing a successful vehicle right-sizing initiative, reducing fuel use by 257,000 gallons, and saving $4 million in annual operational costs.

Results of the competition were announced at the 2009 Government Fleet Expo & Conference (GFX), held June 8-10 in Denver. Rounding out the top five spots in the contest were Denver Public Works; City of Fort Lauderdale, Fla.; City of Portland, Ore.; and City of Culver City, Calif.

“I believe that as an organization, Hillsborough County Fleet Management has continued to demonstrate leadership,” said Sharon Subadan, CAFM, CPFP, director of fleet management for Hillsborough County. “The economic and fiscal challenges facing our local municipalities have presented fleets with new and unique opportunities to be creative and effective. We have once again made strides in meeting this challenge and will continue to do so. We are humbled yet pleased to be recognized for the second consecutive year.”

Volusia County, Fla., won the top spot in 2007, and the City of Ft. Wayne, Ind., was named the No. 1 fleet in 2006. The 2009 award is sponsored by Invers Mobility Solutions, National Joint Powers Alliance, Government Fleet magazine, and the 100 Best Fleets in North America program.

Best Fleets Program Recognizes Public Sector Success
Currently in its 7th year, the “100 Best Fleets” program recognizes and rewards peak-performing fleet operations in North America. “The 100 Best” plays a leading role in promoting, encouraging, and enhancing the public sector’s work performance in the journey to excellence. It also identifies and encourages performance improvement within the fleet industry.

The 100 Best Fleet Program focuses on:
• Providing recognition within the national fleet community.
• Promoting ever-increasing levels of productivity and operational effectiveness.
• Encouraging more individuals to consider fleet operations as a career choice.

The program also helps identify outstanding operations for others to emulate, promoting pride in the industry.

“The 100 Best” provides recognition via press releases, awards, and recognition within the larger organizations and communities winning fleets serve.

Hillsborough Fleet Exemplifies TEAM Atmosphere
The Hillsborough Fleet Management department is responsible for the acquisition, fueling, maintenance, repair, and disposal of the 3,800-plus vehicles and pieces of equipment in the county administrator’s fleet. Fleet Management has operated as an internal service fund since FY1996.

In FY1998, the County established a vehicle replacement program administered by the Fleet Management department. Currently, the fleet department has 70 budgeted positions to meet the needs and objectives of its growing county. Fleet serves all 36 departments under the county administrator, in addition to other agencies.

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