100 BEST FLEET CRITERIA
The 100 Best Fleets were selected using a comprehensive set of criteria, including implementing best business practices. The following 12 criteria were used to rank the 100 Best Public Sector Fleets.
ACCOUNTABILITY
The fleet operation must have a
published list of measures used to
document performance and progress
toward objectives. It must also have a
review mechanism in place to measure
both individual and team productivity
for each area of the fleet operation.
USE OF TECHNOLOGY & INFORMATION
The fleet must have a technology deployment
plan, reviewed and updated
annually. The technology may include,
but is not limited to, fleet information,
diagnostic tools, training aids, effective
use of Internet resources, and communication
effectiveness — both internal
(within the fleet) and external (vendors,
customers, governing agencies).
EVIDENCE OF A HIGH TRUST CULTURE
In such a culture, all employees
feel confident to contribute and even
disagree. The operation must demonstrate
the existence of such a culture by having mechanisms in place that
encourage and reward open sharing
of information and ideas.
PERFORMANCE RECOGNITION
Fleet operation programs must acknowledge
and reward excellent performance
and/or the attainment of preset
goals, whether certification or meeting
some level of desired performance
improvement. These programs must be
in place for periodic recognition of both
individuals and teams, where applicable.
COLLABORATION
Generally known as a bottom-up,
rather than top-down organizational
model, the fleet operation
must demonstrate how idea sharing
is encouraged among all fleet personnel.
The operation must also document
changes made and performance
improvements achieved through collaboration
among individuals, as well
as different areas of the fleet service
delivery processes.
CREATIVITY
The fleet operation must describe
and document how creativity has
been encouraged and how new ideas
and new technologies have been
developed and deployed to address
challenges within the operation.
CELEBRATION
A peak-performing operation
always finds ways to have fun and to
celebrate successes. The fleet must
provide a listing of how often and in
what ways it celebrates the operational
successes.
DOING IT RIGHT THE FIRST TIME
A metric is regularly reviewed to determine how often any piece of
equipment is returned to the shop
for rework or additional repair (i.e.,
missed in initial repair visit). An aggressive
program to minimize trips
to the repair facility must be implemented.
QUICK/EFFICIENT TURNAROUND
Repair turnaround must be measured
accurately, i.e., from initial drop
off until notice of repair completion.
In addition, since repair scheduling
significantly impacts turnaround, the
fleet operation scheduling process
must be described and documented.
COMPETITIVE PRICING
The fleet operation must document
and compare its cost of regular
repairs with other local commercial
and public agency fleets and have
instituted a program to communicate
this competitive pricing to customers.
STAFF DEVELOPMENT
A program to ensure all staff
members have individualized plans
for continued growth and development
must be implemented. This
plan could include strategies such as
regular goal-setting, career pathing,
self evaluation, training hours
required/taken, peer and supervisor
evaluations, as well as other viable,
documented practices for the ongoing
development of skills and talents.
RESOURCES STEWARDSHIP
A plan must be in place for maximizing
the utilization of all human,
capital, and natural resources. Practices
that demonstrate a concern for
the environment and the organization's
resources must be documented.
